No-Refund & Cancellation Policy
Kriyasya operates a clear and transparent commercial policy: digital services, consumed credits, customized analyses, and membership access periods are non-refundable upon provisioning. Mandatory consumer protections and statutory remedies for billing errors or deficient services remain fully safeguarded under Indian law.
1. GENERAL NO-REFUND POLICY FOR DIGITAL DELIVERABLES
Unless mandated by applicable Indian statutory law, payments made for All-Access Unlimited* memberships, 3-day starter passes, educational courses, eBooks, digital reports, tool unlocks, and credit packs are strictly non-refundable. Voluntary refunds are not granted where a user chooses not to utilize the service, changes their mind, disagrees subjectively with interpretive or philosophical insights, or fails to exhaust daily FUP or time-limited benefits during an active period. All features, quotas, inclusions, and costs are conspicuously disclosed prior to payment authorization.
2. PRESERVATION OF STATUTORY CONSUMER RIGHTS
Nothing in this policy limits, restricts, or waives any non-excludable consumer remedy guaranteed under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other governing statutes. Where a genuine duplicate billing event occurs, or where a purchased service suffers from an un-remedied platform failure or material deficiency, Kriyasya will process full statutory corrective remedies, including monetary refund or ledger restoration as prescribed by law.
3. MEMBERSHIP TIERS, AUTO-RENEWAL AND DOWNTIME GOVERNANCE
Starter Access (₹99 for 3 Days): A fixed-duration, one-time access pass that expires naturally after 3 calendar days without automatic renewal.
Monthly All Access (₹999 per Month): Renews each monthly billing cycle until cancelled by the user. Cancellation may be executed at any time via the user account dashboard, terminating subsequent recurring charges while preserving access through the conclusion of the currently paid billing period.
Yearly All Access (₹2,999 per Year): A 365-day upfront access plan that terminates at the end of the term and does not auto-renew without affirmative user enrollment.
Trial Passes: Promotional trial access passes do not require upfront payment mandates and do not automatically roll over into paid subscription plans without explicit user agreement.
Continuous Term Validity (No Extensions or Refunds for Routine Downtime): All memberships and time-based access passes operate on a continuous calendar basis from the exact time of provisioning. While Kriyasya employs commercial best efforts to maintain high platform availability, temporary website downtime, server upgrades, cloud hosting latency, internet routing interruptions, or scheduled maintenance intervals do not pause, extend, or lengthen the expiration date of any 30-Day World Pass, 3-Day Starter Pass, or recurring membership, nor do they entitle the user to cash refunds, chargebacks, or pro-rata compensation. In the event of an extended, catastrophic platform-wide outage exceeding seven (7) consecutive days solely caused by verified platform infrastructure failure, Kriyasya may, at its sole discretion, grant compensatory credit balances to affected accounts.
4. COURSES, EBOOKS AND DIGITAL REPORTS
Due to the immediate provisioning and irrevocable digital nature of online courses, downloadable eBooks, and generated PDF reports, change-of-mind refunds are not supported once access or file delivery has occurred. If a user is prevented from accessing purchased content due to a verified platform technical defect that cannot be promptly rectified by support, appropriate statutory remedies, including monetary refunds where applicable, remain available.
5. CREDITS AND WORLD PASSES
Purchased credit packs constitute prepaid, non-transferable PPI digital service advances valid exclusively for redeeming tools, passes, and reports on Kriyasya. Credit packs are non-refundable and cannot be redeemed for fiat cash or transferred to other accounts. Unused purchased credits never expire. If a technical error disrupts report generation or causes a debit without delivering the corresponding output, the debited credits are automatically restored to the user's ledger balance.
6. AI-POWERED ANALYSES & INTERPRETIVE CONTENT
Interpretive and astrological outputs generated by algorithms or multimodal AI vision models are delivered instantly upon processing. Because these services involve real-time computing and customized generation, voluntary refunds are not provided based on personal preference, subjective interpretation, or unmet emotional expectations. In the event of an unfulfilled generation or technical abort, the debited credits are promptly reinstated to the user's balance.
7. PHYSICAL GOODS & SACRED ARTIFACTS
Where physical goods (such as books, yantras, or wellness artifacts) are ordered, voluntary change-of-mind returns are not accepted once products are unsealed or dispatched. However, if an item arrives damaged, materially defective, incorrect, or missing, customers are entitled to prompt replacement or refund upon providing order information and supporting photographs to [email protected] within a reasonable period following delivery.
8. BILLING DISCREPANCIES, DUPLICATE CHARGES AND CHARGEBACK PROTECTION
(a) Discrepancy Reporting: If you identify a duplicate charge, billing discrepancy, or unauthorized payment processing, notify [email protected] immediately with relevant transaction receipts. Legitimate discrepancies are verified and refunded directly to the original payment source.
(b) Anti-Chargeback Protection: Because digital performance is immediate, initiating a fraudulent, bad-faith, or unauthorized payment dispute or chargeback with a bank or payment card provider while retaining account access or after utilizing credits constitutes a material breach of our Terms. Accounts initiating unjustified chargebacks are subject to immediate termination, forfeiture of remaining balances, and potential civil recovery of disputed funds and administrative/legal fees.
9. GRIEVANCE REDRESSAL & RESOLUTION TIMELINES
To report an issue or request assistance, submit an inquiry to [email protected] or access our formal Grievance Redressal desk (/legal/grievance-data-rights). In compliance with the Consumer Protection (E-Commerce) Rules, 2020, grievance communications are formally acknowledged within 48 hours and redressed within 30 days from receipt.
10. POLICY MODIFICATIONS AND GOVERNING LAW
Kriyasya reserves the right to amend this Policy prospectively. Any modifications will be posted with an updated effective date and will apply solely to transactions initiated following the publication of revised terms. All transactions and disputes are governed by the laws of India, subject to mandatory pre-litigation grievance redressal and the sole and exclusive jurisdiction of the competent courts in Delhi, India.